Frequently Asked Questions
Will I receive a confirmation of my order
via email?
You will receive a confirmation email,
with a confirmed projected shipping date from
the us within 5 business days from time of
purchase. We will also send you an email if the
additional shipping charges are required within
5 business days from the time of purchase.
What is your return policy?
United Architectural Millworks and Design
extends to each customer a quality satisfaction
guarantee on every product we sell as each
extraordinary piece in our collection is
carefully built using the highest standards for
craftsmanship, quality and aesthetics. In the
unlikely event that it may be necessary to
return an item, please contact us immediately.
Please view our full Return Policy .
What is your cancellation policy?
Spirit Elements is committed to ensuring
that you, our customers, are completely
satisfied with each extraordinary product we
sell. In the unlikely event that you find it
necessary to cancel an order, please contact us
immediately. Please view our full Cancellation
Policy.
Can I place my order by telephone?
You can place your order by telephone
weekdays from the hours of 8AM to 6PM (MST), or
Saturdays from 9AM to 5PM (MST) by calling our
toll free number 800.511.1440. Orders may also
be placed by fax at 800.511.1421. A United
Architectural Millworks and Design
representative will contact you by phone or US
Mail to confirm telephone order shipping dates
and shipping surcharges.
Processing & Handling Fee
We charge a "Processing & Handling" fee
on most transactions in order to help cover our
warehousing, packaging, order processing and
fulfillment. This fee is calculated at Checkout
based upon your order size.
Who calculates shipping, handling, and
delivery surcharge?
Shipping, handling and surcharges are
calculated by United Architectural Millworks and
Design and approved by you. A projected shipping
cost will be charged at the time the order is
placed.
Delivery Charges
Due to the eclectic nature of the United
Architectural Millworks and Design product mix,
shipping rates will vary greatly from item to
item.
Why is there an additional delivery
surcharge for some items?
If there is an additional surcharge it
is usually due to geographical location, special
delivery request or additional weight. If there
is an additional surcharge the customer will be
notified by email within 5 business days after
and order is placed.
Can I get a Rush Delivery?
United Architectural Millworks and Design's
collection is made to order and require longer
than normal lead-time for an item to ship. There
will be an extra charge for a rush delivery that
will be quoted in each instance.
Is my credit card information safe when I
submit my order online?
United Architectural Millworks and Design
believes in providing our clients a safe and
secure investment experience. Please note that
we cannot warrant or guarantee the security of
any information you transmit to or from our
website, and you do so at your own risk.
Will my email address information be sold
by United Architectural Millworks and Design to
other companies?
United Architectural Millworks and Design
uses its customers' personal information solely
for the purposes of facilitating a relationship
with our company. We keep our customers informed
about new products and special promotions in our
collections. It is not our policy to sell your
information to other companies. Click Here for
our privacy policy